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Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 30 days after receiving yours.

We can only offer you replacements if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.

Note: Onion Envy will not be held liable for any loss or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at 

help@onionenvy.com to ask questions anytime.  

How long does it take for an order to arrive?

Once shipped, your order will arrive within 14 to 30 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas.

You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help

How do I track my order?

The postal system automatically assigns your order a tracking number once payment is processed. However, tracking may not be available until the factory picks, pack, and ships your order. This may take a few days before you can start tracking your order. If you still cannot track your order after 3 business days, please follow the instructions below.

Where are the rest of my items?

We strive to provide our customers with excellent value so we are partnered with multiple factories instead of a single mega factory that may not be specialized in the products we sell. Since we ship from factory, your order may be fulfilled by several factories, which means your items will arrive at different times.

Are you scammers?

We are proud to share that we have a healthy and longstanding relationship with our financial institution. We have very strict policies to follow in order continue accepting Visa, MasterCard and American Express. We've been in business for a while and have over 200,000 satisfied customers, or about 99.5%.

I still have questions

If you have a question about your order, please forward your order confirmation from OnionEnvy.com to help@onionenvy.com. You must email this address above to receive customer support; all other communication channels are not designed for customer support (e.g., Facebook/Instagram DMs).